Privacy at CNC Megamarket
Privacy and cookie policy
We explain what data may be processed when you use the shop, contact us and make purchases, and how you can exercise your rights.
Clear controllerYou know who is responsible for your data.
Specific purposesEach purpose has a legal basis and a retention period.
User controlGDPR rights and cookie settings.
Who is responsible for the data
Controller and contact details
The controller of the personal data of persons using the online shop cnc-megamarket.pl, placing orders or contacting the shop is:
You can contact the Controller about data matters by email or in writing. For security reasons, the Controller may ask for information needed to confirm your identity, but should not request excessive data.
What information may be used
Scope and sources of data
Identification and contact data
Name, company name, address, email, phone, tax ID (NIP) and details of the person representing a business customer.
Order and billing data
Products, quantities, prices, delivery address, selected payment and delivery method, order status, invoices, returns and complaints.
Contact and content data
Message content, attachments, order number, correspondence history, reviews and information voluntarily provided in a form.
Technical data
IP address, session and cookie identifiers, device and browser type, logs, referring address, timestamps and activity information.
Sources of data
- directly from you — in the shop, a form, a message, a conversation or when you exercise your rights;
- from the person placing an order on behalf of a company or naming the recipient of a shipment;
- from the payment operator, carrier or bank — regarding the status of the service;
- from public business registers, where necessary to verify B2B details;
- automatically from the device, server and web technologies — in line with your cookie settings.
The shop’s forms are not intended for sharing data about health, beliefs, biometrics or other sensitive data. Do not include such data in a message or attachment unless it is necessary and agreed in advance.
Why and on what basis
Purposes and legal bases of processing
| Purpose | Legal basis | Main data | Period / criterion |
|---|---|---|---|
| Conclusion and performance of the contract, delivery, account | Art. 6(1)(b) GDPR | customer, order, delivery and payment data | duration of the contract, then the period of obligations and claims |
| Taxes, accounting and consumer obligations | Art. 6(1)(c) GDPR in conjunction with the applicable regulations | invoices, settlements, complaints and proof of performance | period required by the specific regulation |
| Pre-purchase enquiries | Art. 6(1)(b) GDPR | contact details and content of the enquiry | until the end of the talks and the relevant claims period |
| General contact and correspondence handling | Art. 6(1)(f) GDPR | email, phone, content and contact history | until the matter is closed, then according to the risk of claims |
| Security, logs and abuse prevention | Art. 6(1)(f) GDPR | IP, device, logs, security events | TO BE COMPLETED: actual retention of logs and backups |
| Establishment, exercise and defence of legal claims | Art. 6(1)(f) GDPR | data relating to the matter and evidence | until the relevant limitation period expires |
| Newsletter and electronic marketing | Art. 6(1)(a) GDPR and Art. 398 of the Polish Electronic Communications Law (PKE) | email, selected consents and their history | until consent is withdrawn, then proof of consent for the claims period |
| Analytics and non-essential technologies | Art. 6(1)(a) GDPR and Art. 399–400 PKE | identifiers, IP, device, activity | according to the tools table and until consent is withdrawn |
This table is a draft. Every period, provider and legitimate interest of the Controller must match the shop’s actual settings, contracts and the balancing test carried out.
Sales and customer service
Orders, payments, delivery and account
- Providing the data marked as required at checkout is a condition for accepting and fulfilling the Order. Without it, concluding or performing the contract may be impossible.
- Payment data may be passed to the selected payment operator or bank. As a rule, the shop should not receive the full card number or payment authentication data.
- Data necessary for delivery is passed to the carrier, pick-up point operator or delivery provider.
- If the Customer Account is active, account data, Order history and settings available in the dashboard are stored. The account can be deleted, except for data that must be kept for legal reasons or because of claims.
- In B2B relationships, data of the customer’s employees and representatives may be processed on the basis of the legitimate interest of carrying out the cooperation and identifying persons authorised to make contact.
Messages and enquiries
Contact and forms
The shop uses its own forms running on the shop’s server, with no third-party form or anti-spam services. The following data is collected:
- contact form: name or company name, email address and message;
- product availability enquiry (in product tables): product and catalogue number, full name, email address, phone (optional), required quantity and message;
- B2B account application: company name, tax ID (NIP), website, contact person details (first name, last name, position), business email address, phone, additional information and the declarations and consents given;
- technical data needed to send the form and protect against spam: the address of the page from which the request was sent, and a hash of the IP address stored for 10 minutes solely to limit the number of submissions.
If the contact concerns a possible contract, the legal basis is taking steps at your request prior to entering into it. In other matters, the basis may be the Controller’s legitimate interest in conducting correspondence and responding.
Replying to an ordinary enquiry should not require marketing consent or an “I agree to the processing” checkbox. A short information notice with a link to this Policy should be placed directly next to the form. Separate consent is required for optional marketing.
Voluntary communication
Newsletter, marketing and reviews
- A newsletter or email, SMS or telephone marketing may only be carried out after obtaining appropriate, voluntary and demonstrable consent, where required by law.
- Marketing consent must be separate from accepting the Terms and Conditions and cannot be a condition of purchase. It can be withdrawn at any time without affecting the lawfulness of earlier processing.
- After consent is withdrawn, the data is no longer used for that marketing. The Controller may keep minimal proof of the consent given and withdrawn, or an entry on the objection list, in order to respect the user’s decision and defend against claims.
- If the shop publishes reviews, it may process the review content, signature or nickname, rating, date and information about a verified purchase. The scope, legal basis, visibility and publication period must match the actual review mechanism.
Who may receive the data
Recipients and processors
Data may only be disclosed to the extent necessary for a specific purpose:
- to providers of hosting, WordPress administration, email, security, backups and IT support;
- to payment operators, banks, carriers and pick-up point operators;
- to the accounting office, invoicing provider, legal and tax advisers;
- to providers of newsletter, analytics, advertising, anti-spam or customer service tools — if active;
- to public authorities and other authorised bodies where required by law.
Zenbox (zenbox.pl) — servers in Poland. TO BE COMPLETED: confirm the data processing agreement
Zenbox — the shop’s mailbox and SMTP server (biuro@cnc-megamarket.pl). Forms run on the shop’s server.
Currently cash on delivery only. TO BE COMPLETED: carrier collecting the payment
BaseLinker (order management) and the RTNET SubSync integration with the Subiekt software. TO BE COMPLETED: entities, roles and data processing agreements
The shop’s own analytics — data on the shop’s server, only with consent. No third-party advertising tools.
Depending on the service, a recipient may act as a processor on the Controller’s instructions or as a separate controller. Roles and obligations must be confirmed in each provider’s contracts and documentation.
Services outside the European Economic Area
Transfers of data outside the EEA
As of 20.10.2026, the shop’s website does not load resources from third-party servers: fonts, statistics and forms run on the shop’s server, and hosting and email are provided in Poland. The delivery, payment and accounting providers have not yet been fully confirmed.
If data is transferred outside the EEA, the Policy should state the recipient, the country, the legal basis for the transfer and how to obtain information about the safeguards. Depending on the provider, this may be a European Commission adequacy decision, participation in the EU–US Data Privacy Framework or standard contractual clauses with additional safeguards.
How long the data remains necessary
Data retention period
- contract data — for the duration of the contract and then until legal obligations and the relevant claim periods expire;
- tax and accounting documents — for the period required by law, calculated according to the regulation applicable to each document;
- complaints and returns — for the time needed to handle them, consumer obligations and any claims;
- account — until the account is deleted or the service ends, except for data kept on another legal basis;
- enquiries — until the matter is closed, and afterwards only as long as justified by the risk of claims or a legal obligation;
- marketing — until consent is withdrawn or an objection is raised, with the option of keeping minimal proof;
- form submissions — 180 days in the shop’s dashboard, and in the mailbox in line with the rules for handling correspondence;
- cookies, logs and analytics — the shop’s analytics data for 365 days, the cookie choice register for 730 days, others according to the cookie table and server settings;
- backups — until the end of the rotation cycle, without using the data for new purposes.
Control over your own data
Your rights
Access and copy
You can ask whether we process your data, learn the details and receive a copy.
Rectification
You can correct inaccurate data and complete incomplete data.
Erasure
You can request erasure in cases provided for by law; this will not always cover documents required by statute.
Restriction
In certain situations you can request a temporary restriction of operations on your data.
Portability
Applies to data processed by automated means on the basis of consent or a contract, when the GDPR conditions are met.
Objection
You can object to processing based on legitimate interest, and to direct marketing at any time.
Withdrawal of consent
You can withdraw consent as easily as you gave it. This does not affect actions taken earlier.
Complaint
You can lodge a complaint with the President of the Polish Personal Data Protection Office (UODO).
Send your request to the Controller’s email address or by post to its address. A reply is given without undue delay, generally within one month. In complex cases, the deadline may be extended by a further two months, and the person will be informed of this together with the reason.
Automated use of information
Profiling and automated decisions
Analytics technologies, Order source attribution, recommendations, newsletter or advertising segmentation may constitute profiling, even if they have no legal effects. Such activities must be distinguished from decisions based solely on automated processing that produce legal effects or similarly significantly affect a person.
Shop configuration
Third-party tools and shop technologies
Status as of 20.10.2026 based on the shop’s configuration. The list does not include carriers and payment operators — see section 7.
In WooCommerce, disable remote error logging and order source attribution, or link attribution to analytics consent. Do not activate the Klaviyo plugin before updating this Policy.
Information protection
Data security and breaches
The Controller applies technical and organisational measures appropriate to the risk, in particular access control, encrypted HTTPS connections, updates, backups, restricted permissions, form protection and logging of security events.
No method of transmission or storage offers an absolute guarantee. If a personal data breach occurs, the Controller documents the incident, assesses the risk and, where required by law, notifies the President of UODO and informs the data subjects.
A suspected breach, a misdirected message or an account problem can be reported to biuro@megamarket.pl — confirm the incident address.
Document validity
Changes to the Policy and contact
- The Policy may be updated when laws, providers, shop features, purposes or methods of processing change.
- The new version applies from the date stated in the document. If a change requires new consent, it will not rely solely on publishing the updated Policy.
- Significant changes may be communicated in the shop or directly to the persons concerned, depending on the risk and the contact details available.
- Questions, requests and objections can be sent to the Controller’s address or by email: biuro@megamarket.pl — confirm.

